Fees and refunds
You pay only a share of money that actually reaches your account. If a payment we charged a fee on is reversed, we give that fee back.
How the fee works
- The fee is a percentage of payments your customers make on invoices you submitted, normally 10%, as stated in your engagement letter.
- There is no setup fee, no monthly minimum and no charge if nothing is paid.
- Each month you receive a statement listing every payment and the fee on it.
Refunds and credits
- If a customer payment we charged a fee on is reversed, bounced, charged back or refunded by you, we refund or credit our fee on that amount.
- If we charged a fee on an invoice by mistake, for example one that was paid before you submitted it, tell us within 60 days of the statement and we will refund it.
- Refunds are made to the original payment method within 14 days of being agreed.
Questions about a statement
Email anand@presrina.com with the statement date and the invoice number. We reply within 5 business days.