Collection standards
We protect your customer relationships as carefully as your cash. These are the standards every reminder we send must meet.
Our standards
- Polite and accurate. Every reminder states the invoice, the amount and the due date correctly, and nothing else is claimed.
- Clearly identified. Reminders make clear they are sent on behalf of our client, and never pretend to come from a lawyer, a court or a collection agency.
- Business only. We contact only the business that owes the invoice, at its business address, during reasonable hours for its time zone.
- Disputes stop the clock. If a customer says the invoice is wrong or disputed, we stop and pass it to our client.
- Reasonable frequency. Usually no more than one reminder every few days for each invoice, following a schedule our client has approved.
- Opt-outs respected. If a customer asks to deal only with our client, we stop and tell the client.
- No money handling. Customers always pay our client directly.
Not a debt collection agency
Presrina provides outsourced accounts receivable support for overdue business invoices. We do not buy debts, take legal action or collect consumer debts. If an invoice needs formal recovery, we will tell our client so they can choose a licensed provider or lawyer.